Lowe's Lessen Water Heater - Pickup

A ticket will come through with a PO number.  Start by opening the order on the backend along with a lowes.com tab in your browser.

• If you get consistent errors trying to access Lowe’s via your browser. Reattempt in an incognito window or private window.

• Make sure you use the Lowe’s account associated with ordersuccess@
  • Confirm details in 1Password
  • Because this is a shared account, coordinate within the department to make sure no other agent is in the process of executing this type of ticket

Once both are open, copy the customer’s zip code from the delivery address on the PO and then search for and select the closest available Lowe’s store

• Armour Plumbing will use the desired Lowe's location as the ship to address on the order

Copy and paste each product’s vendor sku into the Lowe’s search bar and add all listed item to your card

• If the item is out stock, adjust the store location to see if units are available nearby
• If you change the pickup location, make sure to inform the customer

Once everything is added and the subtotal from lowes.com matches the vendor cost on the order page, schedule the order for pickup: 

• For the Contact Information - leave the email address as <memberservices@purchasingplatform.com> email address so we receive the order confirmation email & the general phone number: 312-583-7500.

• Click on Add Pickup Person and add the name, email and phone number of the user who placed the order so they receive updates of when the order is ready for pickup.

• Lowe’s will often add installation hardware automatically. This must be removed so the subtotal matches the total from the PO

  Once everything is added and the subtotal from lowes.com matches the vendor cost on the order page, schedule the order for pickup.

Prior to placing the order add the PO number to the Purchase Order / Job Name field.

Once the order is placed on lowes.com for pickup and the Lowe’s order # shows up on the screen. Record the order number on the manual execution ticket as a note

Locate and forward the order confirmation to the customer 

• For all Armour Plumbing orders include Jose & Joanna when forwarding (josie@armourplumbingco.com, joanna@armourplumbingco.com)

   

Copy the Lowe’s order number to use to create a shipment notification via Add shipment (bottom left) of the order page on the backend.

• Select Ships direct.
• Select the corresponding vendor under which the order was originally placed under.
• Add the Lowe’s order # to the Reference # field.
• Select the date you placed this pickup order on the Expected delivery date field - please note these orders should be immediately placed for pickup once they come through the queue.
• Select all of the corresponding line items for this order.
• Lastly, make sure the Email (user name here) with information option is selected so the user is notified once the order is placed on Lowe’s system.

Next step is click “Mark as Shipped” in the upper right corner of the backend order page

• Updating this status will let the customer know the order is placed

Once your order is ready for pickup, email/notification comes through, change the order status Delivered (Click “Edit Order” and select via the drop down) to let the customer know their order is ready for pickup.